Location: Isle of Man (Remote if UK)
Job Summary:
Hours: Between 8.30am and 5.30pm – 37.5 hour week, and a requirement to have paid on call on rota
Location: This role is office based on the Isle of Man, with some travel to customer sites. We may consider someone remotely should they not reside on the Isle of Man.
Step into a vital role within our Argon 2nd Line Technical Team, where you’ll play a pivotal role in ensuring smooth IT operations and customer satisfaction. As a technical powerhouse, you’ll serve as a bridge between frontline service and backend infrastructure, providing essential support and contributing to the success of IT projects.
Key Responsibilities:
- Act as a point of escalation for technical assistance, resolving issues that 1st line support encounters.
- Support the implementation of IT projects and infrastructure changes, leveraging expertise in tools like Active Directory and Group Policy.
- Engage with customers professionally via various channels, ensuring prompt and effective resolution of issues.
- Collaborate with the engineering team to maintain documentation and streamline common procedures.
- Take ownership of assigned projects and tasks, ensuring timely completion and adherence to quality standards.
- Participate in on-call rotation, providing support as needed outside regular hours.
About us:
Explore Argon, a leading technology service provider with a legacy spanning over 40 years. Since becoming a subsidiary of Apogee Group in 2023, we’ve continued to excel in delivering innovative solutions. Backed by key industry partnerships, we’re committed to driving advancements in the technology sector
Experience and Skills Required:
- Technical Acumen: Proficiency in Microsoft environments, hardware troubleshooting, and network administration.
- Experience: Strong experience in IT support, with significant exposure to 2nd line or similar roles.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively at all levels.
- Problem-Solving Abilities: Strong analytical skills and a structured approach to problem-solving, even under pressure.
- Customer Focus: A customer-centric mindset with a dedication to delivering exceptional service.
- Initiative and Collaboration: Proactive attitude with the ability to work independently and as part of a team.
- Adaptability: Willingness to learn and adapt to new technologies and methodologies.
- Integrity: Commitment to working lawfully, following data protection and IT security policies at all times.
Benefits:
- 25 days holiday plus bank holidays
- Pension Scheme
- Access to company pool vehicles
- Employee social events
- Company mobile phone
- Life assurance 4 x salary
- Family travel insurance
- Access to training
- Volunteering days