Location: Isle of Man
Job Summary:
Hours: Between 8.30am and 5.30pm – 37.5 hour week, and a requirement to have paid on call on rota
Location: This role is office based on the Isle of Man, with some travel to customer sites.
Embark on a rewarding journey with Argon’s 1st Line Technical Team, where you’ll be the frontline hero providing essential technical assistance to our valued customers. As the initial point of contact, you’ll triage, document, and resolve standard issues promptly, ensuring seamless operations and customer satisfaction.
Key Responsibilities:
- Act as the first point of contact for technical assistance, handling customer queries via phone, self-service portal, or email.
- Resolve standard issues such as password resets and basic troubleshooting, escalating complex issues to higher-level teams when necessary.
- Document all customer interactions and technical details within tickets, ensuring clarity and accuracy for efficient escalation and resolution.
- Perform regular scheduled tasks, including monitoring alerts from remote networks and service desk inboxes.
- Assist 2nd or 3rd line teams with projects requiring user contact and basic tasks, contributing to project success and customer satisfaction.
- Commit to personal development and self-improvement, pursuing additional training and qualifications to enhance skills and expertise.
- Uphold IT security policies and procedures at all times, ensuring compliance and data protection.
About us:
Explore Argon, a leading technology service provider with a legacy spanning over 40 years. Since becoming a subsidiary of Apogee Group in 2023, we’ve continued to excel in delivering innovative solutions. Backed by key industry partnerships, we’re committed to driving advancements in the technology sector
Experience and Skills Required:
- Technical Aptitude: Solid understanding of desktop operating systems, PC hardware, mobile devices, and Microsoft Office suites.
- Experience: Previous experience in an IT support environment, with a focus on troubleshooting and resolving basic desktop and end-user problems.
- Customer Focus: Dedication to delivering excellent service with strong communication skills and a customer-centric approach.
- Problem-Solving Skills: Demonstrable ability to think clearly and follow structured problem-solving approaches, even under pressure.
- Initiative and Teamwork: Proactive attitude with the ability to work independently and collaboratively as part of a team.
- Interest in Technology: Keen interest in staying updated with new technologies and methodologies.
- Integrity: Commitment to working lawfully and ethically, adhering to data protection, health & safety, and IT security policies.
- Additional Requirements: Possession of a full clean driving license and security vetting for employees are necessary.
Benefits:
- 25 days holiday, plus bank holidays
- Pension Scheme
- Access to company pool vehicles
- Employee social events
- Company mobile phone
- Life assurance 4 x salary
- Family travel insurance
- Access to training
- Volunteering days