Location: Isle of Man (Remote if UK)
Job Summary:
Hours: Between 8.30am and 5.30pm – 37.5 hour week, and a requirement to have paid on call on rota
Location: This role is office based on the Isle of Man, with some travel to customer sites. We may consider someone remotely should they not reside on the Isle of Man.
Elevate your career with Argon’s 3rd Line Technical Team, where you’ll play a pivotal role in maintaining our clients’ IT infrastructure and driving projects to success. As a technical guru, you’ll serve as the go-to expert for escalated technical issues, ensuring seamless operations and adherence to security protocols.
Key Responsibilities:
- Serve as a point of escalation for technical assistance, resolving complex issues beyond the capabilities of 1st and 2nd line support.
- Maintain clients’ IT infrastructure and services, including regular patching, updates, and documentation upkeep.
- Engage in diverse IT projects, from infrastructure changes to new deployments, and lead initiatives with ownership and accountability.
- Collaborate with specialized sub-teams like Networking, Azure, or Microsoft365, leveraging your expertise to drive excellence.
- Communicate professionally with clients via various channels, ensuring prompt resolution and adherence to service level agreements.
- Participate in on-call rotation, providing support as needed outside regular hours.
- Commit to continuous personal development, pursuing additional training and qualifications as required by the company.
- Uphold IT security policies and procedures at all times, ensuring compliance and data protection.
About us:
Explore Argon, a leading technology service provider with a legacy spanning over 40 years. Since becoming a subsidiary of Apogee Group in 2023, we’ve continued to excel in delivering innovative solutions. Backed by key industry partnerships, we’re committed to driving advancements in the technology sector
Experience and Skills Required:
- Technical Mastery: Solid knowledge of Microsoft environments, virtualization technologies, networking, and endpoint security solutions.
- Experience: Previous experience in IT support, with significant exposure to 3rd line or senior roles, preferably in a Managed Service Provider setup.
- Project Leadership: Experience leading IT projects from inception to completion, demonstrating strong problem-solving skills and collaboration.
- Customer Focus: Dedication to delivering exceptional service with excellent communication skills and a customer-centric approach.
- Initiative and Teamwork: Proactive attitude with the ability to work independently and as part of a team, while mentoring and supporting colleagues.
- Adaptability: Willingness to learn and keep up with new technologies, methodologies, and ITIL processes.
- Integrity: Commitment to working lawfully and ethically, adhering to data protection, health & safety, and IT security policies.
- Additional Requirements: A full clean driving license is required, and employees undergo security vetting.
Benefits:
- 25 days holiday plus bank holidays
- Pension Scheme
- Access to company pool vehicles
- Employee social events
- Company mobile phone
- Life assurance 4 x salary
- Family travel insurance
- Access to training
- Volunteering days